The best tool for optimizing your employee satisfaction and your customer satisfaction.

With the HappyOrNot Smiley system, you effectively achieve optimal customer satisfaction.

1. Customers can give their opinion about the service by pressing one of the smiley buttons. Providing this feedback is quick, easy, fun for your customer and shows that you are interacting with your customers.
2. The results are reported web-based to your organization as you wish, e.g., with different authorization levels.
3. Continuous feedback helps achieve and optimize high service levels & customer satisfaction. The management can be confident that the promised service is delivered and nothing stands in the way of sales.

Wondering what we can do for you? Please feel free to contact us.

All the benefits at a glance:

HappyOrNot, terminal & service

• The representative and solid ‘Terminal’ is delivered to your facility ready to use.
• The ‘Survey Unit’ runs on long-life batteries (minimum 2 years) and communicates through a built-in SIM card; all included in HappyOrNot’s service.
• The software is set up entirely according to your requirements. You log into your own web environment, where you can analyze the feedback through our reports and clear diagrams. Even the raw data is available for you to then use in your own house style/existing dashboard.
• The HappyOrNot reports are extremely versatile. Access to these reports can be authorized at different levels. Exactly how you want it.
• By surveying different questions over a wider period of time, you will identify exactly those issues that need attention within your organization

Customers

• Providing an opportunity for customers to give feedback quickly, easily and anonymously using the Smiley pillars. This shows that you value the opinion of your customers. This also emphatically contributes to increasing trust & loyalty among your customers.
• Giving your customers the opportunity to voice their opinions will make them more satisfied, in a good and even after a more negative experience.
• The presence of this service shows that your company is at the forefront of achieving optimal customer satisfaction.

Employees

• Constant HappyOrNot feedback has a positive effect on work – the results provide direct feedback on the quality of service provided.
• Shared successes improve team spirit.
• Direct feedback enables effective action and adjustment at the local and national levels.

Management

• A tool to support and successfully implement customer-centric measures and decision-making.
• A tool to ensure that the promised service is actually delivered daily.
• A way to increase the daily responsibility of the local staff and thus the management by
• improve management at the regional level.
• A way to concretely tie incentives to KPIs.